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Christmas Delivery Information & Opening Times 2024/2025
Our offices will be closed from 4.30pm on 23rd December 2024 and will re-open on the 2nd of January 2025 at 8am. Mainland UK ONLY- The cut-off date for deliveries to arrive before Christmas is Friday 20th December midday, these orders will be processed and dispatched on the 20th on a next working day carrier service and we will endeavor to get all parcels delivered on the 23rd.
All Other Areas- For all areas outside of Mainland UK including Ireland/Shetlands/Jersey etc the cut off date for deliveries to arrive before Christmas is Thursday 19th December midday. These orders will be processed and dispatched on Thursday 19th December using a 2-3 day carrier service. Please provide a mobile number when placing your order so that you receive delivery updates direct from DPD Local carriers. Any orders placed after these cut off times may not be dispatched until January 2025. If you have any questions regarding stock or deliveries during December please give one of our team a call on 01733 343031.
Occasionally severe weather can disrupt deliveries during the Festive Period, if you feel this may be the case in your area,use this link for DPD Local updates on the areas affected, just pop your postcode in to see if you are in one of those areas.
Thank you for your patience CBS Powertools
Shipping And Handling
Please Note: All deliveries must be signed for. Our carriers 'DPD Local' will not leave a parcel without a signature.
The prices shown on our website are for UK sales.
There is a standard £5.79 + vat shipping and handling charge on GB mainland orders under £100.
Note: This charge will be higher for non-mainland destinations such as Northern Ireland, UK Islands and the Highlands of Scotland.
For orders over £100, carriage is free of charge to most GB mainland destinations (except UK Islands and the Highlands of Scotland, where additional charges apply) .
For all orders outside the GB Mainland, additional carriage charges will apply. Other factors, such as product size and weight can also have an impact on shipping costs. The correct cost of shipping will be added to your order total during the checkout process, once a correct delivery address has been entered.
Please note that due to the limitations of our carrier service we are unable to deliver goods to certain destinations. If your destination address is not supported then a message will be displayed at the checkout page.
Unfortunately we are unable to dispatch goods to consumers in the Republic of Ireland due to limitations imposed by the Irish Government EU VAT Threshold.
Delivery Information
For latest details on delivery click here
Delivery Schedule
All orders to GB Mainland addresses should be delivered within 1-2 working days.
Back Orders
In the unlikely event your item is not in stock, we will back order it for you.
Returns Policy
In the unlikely event that you are unhappy with any of the products you purchase from direct-powertools.com please email us at returns@cbspowertools.co.uk.
To help us, to help you, we would appreciate you providing details of why you wish to return the product.
For full details of our returns policy see our Terms & Conditions
Environmental Packaging Policy
Where possible we will box-up your order for transit using recycled materials. In most cases the manufacturer's original box will be sufficient, especially for large items. Additional packing is added for fragile items. To keep costs down and to be kind to the environment we will reuse and recycle all boxes that are in good condition for sending orders.
Delivery Information
DPD Local - 1 Hour Delivery Window
We are well aware that most people do not want to wait in all day for deliveries. That is why all our parcels whether big or small are sent out using carriers.
As soon as DPD Local have loaded there vans on day of delivery they will send a text message (providing a mobile number is given) with an estimated hour time slot for your delivery and all your consignment number details. If the time given is not convenient for you all you have to do is reply to the text message to select a different day.
If a mobile number is not provided an email with the same details will be sent out.
Orders with a total weight of lower than 2kg may be sent using Royal Mail Tracked shipping instead of DPD Local shipping.
Please Note: All deliveries must be signed for. Our carriers will not leave a parcel without a signature.
Will I have to sign for my delivery?
Yes, someone will have to be at the requested delivery address to sign for the order. Our carriers will not leave a parcel behind the back gate or with a neighbour etc. This is for peace of mind for us as well as our customers to ensure safe delivery.
Can I request a specific delivery date or time?
Unfortunately we are unable to specify a date time or whether your delivery will be morning or afternoon.
What happens if I'm not at home when the carriers deliver?
If there is no-one home our carrier will put a card through your door with all the relevant contact details for your local depot etc for you to re-arrange delivery. If you do not contact the carriers goods will be returned back to ourselves, we can re-send out your items but they will then be subject to further delivery charges.
How do I track my order?
By using the link below, go to the DPD Local website and enter your online order number (sent to you in your order confirmation) in the tracking box and you will be able to watch your order from the moment it leaves our warehouse until it arrives on your doorstep. If you have any problems please contact us.
http://www.dpdlocal.co.uk/
Can I change my delivery address?
When you place your order you can specify a delivery address different to the invoice address. After we have received and processed your order we are unfortunately unable to alter the delivery address.
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